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Support Portal

Overview

What is Support Portal?

Support Portal is a free, self-hosted, open-source web app that gives your end users a friendly, form-based interface to FreeScout (the open-source help desk). Users submit support requests, attach files, and track ticket status — without ever seeing the FreeScout agent UI.

Who it’s for

IT teams and help desks already running FreeScout who want a clean, branded front door for their end users, with corporate (LDAP/Active Directory) or local authentication.

Key features

  • Multiple request types — onboarding, problem, change, software request, access request, and more
  • Dynamic forms with conditional fields per request type
  • LDAP/Active Directory and/or local authentication
  • File attachments with validation
  • A “My Tickets” dashboard with real-time status (Active, Pending, Closed)
  • Two-way messaging on tickets
  • Configurable branding (name, logo, colors, contacts)

How it fits together

The portal talks to FreeScout over its REST API. Tickets created in the portal appear in your FreeScout mailbox; replies sync both ways. See Installation to get started.

Installation →